Returns & Refunds Policy

At Polanorth , we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can return it within a certain period. 14 days following receipt , provided that it complies with the conditions described below.

Eligibility requirements

To be eligible for a return, items must be unused , original label always be attached to the product and in their original packaging , and returned within a period of 14 days from the date of delivery .

Procedure

Before returning an item, please contact our customer service department at the following address: contact@polanorth.com . We will provide you with the necessary instructions to ensure a quick and effective treatment.

Refunds

Once your returned item has been received and inspected, the refund will be processed within [a certain timeframe]. 7 business days . Please note that the Return shipping costs are the responsibility of the customer .

Exceptions

For hygiene reasons, Promotional and discounted items cannot be returned or refunded .
Discounted items are considered end-of-season items , offered at reduced prices as part of a clearance sales , and are therefore Non-refundable .